Customer Services

Service Representative - OAIC

Kansas City Life Insurance Company, a recognized leader in the insurance industry, is seeking an energetic, self-motivated individual to join our Customer Services department. The ideal candidate would meet the following requirements:

QUALIFICATIONS/REQUIREMENTS: Excellent communication skills, including both oral and written Experience in problem solving and analysis with the ability to handle complaints and misunderstandings Knowledge of life insurance concepts, as well as policy provisions and their interpretations Tact, effective decision making, and independent action required Knowledge of administrative information systems College degree preferred or equivalent experience Experience in customer service work preferred General knowledge of Personal Computers preferred Basic understanding of underwriting requirements preferred Understanding of information sources and policy accounting systems Regular and reliable attendance and punctuality is an essential function of this position.

DUTIES/RESPONSIBILITIES: Research, analyze and respond to all service inquiries. Answer questions for all products. Provides service to Walk-In customers Accountable for accurate payment of policyowner benefits such as policy loans, surrenders, partial surrenders, etc. Provide administrative maintenance of policy files and computer records; Authorize and change policy records such as change of beneficiary, ownership, name, address, assignments, billing changes, etc. Ensure productivity, efficiency and quality of the department by participating in various department/corporate projects. Assist with review of procedures Accountable for conservation of policies and provides alternative policy options for conservation Supports the Marketing sales effort by generation of lead referrals for Agencies Observe State Compliance Regulations and report inappropriate action or trends in activity to management Handles responses to sensitive complaints, complex questions and transactions. Performs various duties as assigned by management.

Kansas City Life Insurance Company offers a competitive salary and an excellent benefits package. If you meet the above requirements and wish to join Kansas City Life’s Customer Services department, please send resume and salary requirements in confidence to:

Kansas City Life Insurance Company

ATTN: Human Resources Department 3520 Broadway P.O. Box 219139 Kansas City, MO 64121-9139 EOE/MFVH e-mail:[email protected]

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