Job Description Customer Services / Customer Service Support Technician II

Customer Services


Customer Service Support Technician II
Kansas City Life Insurance Company, a recognized leader in the insurance industry, is seeking an energetic, self-motivated individual to join our Customer Services department. The ideal candidate would meet the following requirements:
    QUALIFICATIONS/REQUIREMENTS:
  • High school diploma or equivalent
  • 6-12 months experience in a business office preferably in the insurance industry
  • Strong attention to detail
  • Strong written, oral and verbal communication skills
  • Demonstrated experience in juggling multiple tasks simultaneously in an environment of continual interruption
  • A demonstrated ability and willingness for knowledge of PC, mainframe and Windows operating systems
  • Ability to recognize and adjust work pattern to facilitate departmental projects and priorities
  • Ability to comprehend and calculate basic actuarial policy calculations
  • Regular and reliable attendance and punctuality is an essential function of this position
    DUTIES/RESPONSIBILITIES:
  • Administrative time driven error and notification reports for ongoing policy maintenance
  • Process DEFRA/TAMRA signals for policy compliance and administrate Premium Deposit Fund and account balancing.
  • Training part-time student intern and Support Tech I on systems and information distribution support.
  • Administrate policy dividend reporting and distribution
  • Become familiar with account balancing for policy administration to assure integrity.
  • Support general Supplemental contract administration
  • Backup, support and oversee mail distribution, address, return mail, credit reporting, alpha administration, claim validation and contacts
  • Other Department Support duties as directed.
Kansas City Life Insurance Company
ATTN: Human Resources Department
3520 Broadway
P.O. Box 219139
Kansas City, MO 64121-9139
EOE/MFVH
e-mail:[email protected]

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