DUTIES/RESPONSIBILITIES:
- Play a key role in maintaining operations relating to premium collections, including, workflow, monitoring, proofing and analyzing output, and troubleshooting.
- Play a key role in the initiation, research, development, and implementation of PC and mainframe automation projects, software conversions and upgrades, and enhancements that effect the Premium Collections Department.
- Play a key role in the coordination, control, and tracking of Premium Collections workflow and projects. Assists in various departmental projects when needed.
- Coordinate timely and accurate preparation, proofing, and distribution of certain intermediate level premium collections and compliance reports and/or schedules.
- Review and critically examine premium collections transactions, reconciliations, schedules, and provide assistance to correct any errors or omissions.
- Play a key role in the research, design, and implementation of projects and programs to improve customer service and the operating efficiency of the Premium Collections Department.
- Communicate effectively with peers, senior management, vendors, auditor/examiners, and other internal and eternal customer. Provide clear, concise, accurate, and thorough responses to questions, inquiries, and research/analysis requests, some of which may be non-routine in nature.
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