Job Description Customer Services / Customer Service Support Technician I

Customer Services


Customer Service Support Technician I
Kansas City Life Insurance Company, a recognized leader in the insurance industry, is seeking an energetic, self-motivated individual to join our Customer Services department. The ideal candidate would meet the following requirements:
    QUALIFICATIONS/REQUIREMENTS:
  • High School Diploma or equivalent
  • At least 6 months of business office experience, preferably in the life insurance industry
  • Demonstrated good typing skills
  • Strong attention to detail
  • Strong written, oral, and verbal communication skills
  • Demonstrated experience in juggling multiple tasks simultaneously in an environment of continual interruption
  • Demonstrated PC knowledge, including but not limited to mainframe, Microsoft Office Suite, and Windows operating systems
  • Ability to recognize and adjust work patterns to facilitate departmental projects and priorities
  • Ability to comprehend and calculate basic actuarial policy calculations preferred
  • Regular and reliable attendance and punctuality is an essential function of this position.
    DUTIES/RESPONSIBILITIES:
  • Process and oversee a wide range of policy support functions for the Customer Service & Claims teams
  • Direct responsibility for general DEFRA/TAMRA signals, Premium Deposit Fund admin, policy dividend distribution, maintenance & administration, time driven & notification report processing
  • Provide ongoing back-up of support tasks including suspense balancing, SOX administration, anti-money laundering, credit & social services inquires
  • Process credit reports for Social Services, State/County Welfare Departments, Financial Institutions, Legal, Auditing and Marketing Departments
  • Assist with policy death claim validation and beneficiary contact information
  • Provide backup for policy address & return mail administration
  • Other department support duties as directed.
Kansas City Life Insurance Company
ATTN: Human Resources Department
3520 Broadway
P.O. Box 219139
Kansas City, MO 64121-9139
EOE/MFVH
e-mail:[email protected]

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